read the following points carefully as use of our website
and purchase of products by you mean that you agree to them.
You can order products displayed on this website on-line
or by phone.
If you have placed your order on-line, we will send you
an e-mail to confirm that we have received your order. The
email confirmation will be produced automatically so that
you have confirmation of your order details. The fact that
you receive an automatic confirmation does not necessarily
mean that we will be able to meet your order.
Our prices are shown on our website.
We try to make sure that the prices on our website are accurate
but we will need to validate the price before we process
your order. We also aim only to display items which are
in stock and which can be dispatched to you quickly. If
we are unable to supply a particular item which you have
ordered or if the correct price for an item is different
from the price on your order, we will notify you as soon
as we can after receiving your order. If this happens, you
may cancel your order and we will refund you any money which
you have paid.
You can pay by any, Visa or MasterCard credit card or by
Switch, Solo or Visa Delta debit card. To ensure that shopping
on-line is secure, your credit/debit details will be encrypted
to minimize the possibility of someone being able to read
your details as they are sent to us over the Internet.You
may also pay by cheque if you wish. Please contact our Sales
team mailto:[email protected]
to make arrangements for payment using these alternative
The prices displayed on our web site are in British pounds.
We currently debit money from your credit/debit card account
on the day of despatch.
We deliver goods to destinations in the UK.
We aim to deliver goods to destinations in the UK within
2 to 3 working days using our nominated courier. However,we
cannot be liable for any loss caused to you by late delivery.
If the goods are not delivered within the delivery time
which we quote for that item, please contact us by email.
We will try and ensure that you receive your order, as quickly
All goods are covered by a 12 month return to base warranty.
In the unlikely event of your goods being delivered faulty
or damaged, you must contact us within 3 days of the date
of delivery in order for us to arrange a replacement or
provide a refund.
You are responsible for your own shipping costs when returning
items to us. We will in turn be responsible for the cost
of shipping items back to you. This applies to all returns
Any goods returned (within 7 days of invoice date) that
were purchased in error will be subject to handling and
re-stocking charges of 20% of the original goods value.
This applies to all such returns without exception.
We aim to keep the returns process as simple as possible.
For information regarding the returns procedure please contact
our returns department via email: [email protected]
We will not be responsible for any losses resulting from
your use or the inability to use our website or resulting
from unauthorized access to, or alteration of your transmissions
or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted
expenditure, corruption or destruction of data or any other
loss which does not directly result from something we have
You will be responsible if you use this website in breach
that you cause to us as a result of your misuse.
All products supplied from our website are fully tested
before shipping. Our goal is 100% customer satisfaction.
All rights in the designs and information on our website
are owned by us. They are protected by copyright, trademarks
and other intellectual property rights.
We will use the information which you provide and the records
of items you buy to constantly monitor and improve our service
and for marketing purposes in accordance with our Privacy
We endeavour to respond to complaints within 7 working days.