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Please read the following points carefully as use of our website and purchase of products by you mean that you agree to them.

Shopping with Discountaudiovision.co.uk
You can order products displayed on this website on-line or by phone.
If you have placed your order on-line, we will send you an e-mail to confirm that we have received your order. The email confirmation will be produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your order.

Prices
Our prices are shown on our website.
We try to make sure that the prices on our website are accurate but we will need to validate the price before we process your order. We also aim only to display items which are in stock and which can be dispatched to you quickly. If we are unable to supply a particular item which you have ordered or if the correct price for an item is different from the price on your order, we will notify you as soon as we can after receiving your order. If this happens, you may cancel your order and we will refund you any money which you have paid.

Payment
You can pay by any, Visa or MasterCard credit card or by Switch, Solo or Visa Delta debit card. To ensure that shopping on-line is secure, your credit/debit details will be encrypted to minimize the possibility of someone being able to read your details as they are sent to us over the Internet.
You may also pay by cheque if you wish. Please contact our Sales team mailto:[email protected]
to make arrangements for payment using these alternative methods.
The prices displayed on our web site are in British pounds.
We currently debit money from your credit/debit card account on the day of despatch.

Delivery
We deliver goods to destinations in the UK.
We aim to deliver goods to destinations in the UK within 2 to 3 working days using our nominated courier. However,we cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us by email. We will try and ensure that you receive your order, as quickly as possible.

Warranty & Returns
All goods are covered by a 12 month return to base warranty.
In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 3 days of the date of delivery in order for us to arrange a replacement or provide a refund.
You are responsible for your own shipping costs when returning items to us. We will in turn be responsible for the cost of shipping items back to you. This applies to all returns without exception.
Any goods returned (within 7 days of invoice date) that were purchased in error will be subject to handling and re-stocking charges of 20% of the original goods value. This applies to all such returns without exception.
We aim to keep the returns process as simple as possible. For information regarding the returns procedure please contact our returns department via email: [email protected]

Our Responsibility
We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorized access to, or alteration of your transmissions or data in circumstances which are beyond our control.
We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
All products supplied from our website are fully tested before shipping. Our goal is 100% customer satisfaction.


Copyright/Trademarks/Data Protection
All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.
We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

General
We endeavour to respond to complaints within 7 working days.

 

     

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